Refund policy

RETURNS AND REFUNDS

Changed your mind?

If you are a UK consumer, you have 14 days from receiving your order to tell us that you want to cancel your order under the Consumer Contracts Regulations 2013.

After telling us, you normally have a further 14 days to return the goods.

To start a return or cancellation, email hello@wearecorra.com with your order number before sending anything back.

We will confirm what is needed and where any return should go. In some circumstances, we may tell you that a return is not required.

Please take reasonable care of the product while it is in your possession.

Your statutory rights are not affected by this policy.

FAULTY OR DAMAGED PRODUCTS

If your Corra Neck Reset™ arrives faulty, damaged or not as described, email hello@wearecorra.com with your order number and a short description of the issue.

We may ask for a photograph or video so that we can understand what has happened and help resolve the issue quickly.

Your rights under the Consumer Rights Act 2015 apply.

Depending on the circumstances, we may provide a refund, replacement or another remedy required by law.

REFUND TIMING

Approved refunds will be returned to the original payment method.

Once a refund has been processed, your bank or card provider may take additional time to show the funds in your account.

ELECTRICAL PRODUCTS

Neck Reset™ contains electrical components and a rechargeable battery.

If a unit is faulty or no longer usable, please do not dispose of it in household waste where local rules require electrical products or batteries to be recycled separately.

CONTACT

For returns, refunds or order issues, contact:

hello@wearecorra.com

Corra
Scotland
United Kingdom